Universal Preschool Program 2024-25

The Year 2 UPK Provider Program Setup Process is open. We encourage all interested providers to start registration and provide contact information for an Authorized Signer to be sent the Provider Agreement for signature. See this guide for how to complete your program setup form and please take the time to read the 2024-25 UPK Provider Handbook.

The initial set up for providers to participate in the pre-registration round closed on February 16, 2024. Triad Bright Futures is now working to accept all submitted registration forms from late last week. Please be sure to check your email for communication from our team and respond to confirm the details of your submission.

We encourage all providers to attend Triad Bright Futures Provider Support Sessions (see details below).


UPK Timeline for Families:

  • Join us for our first UPK family info session on February 27, 2024. English: 5-6pm / Spanish: 6-7pm. Click here to join. No need to register.
  • 2024-25 UPK application opens for all families: February 29, 2024.
  • Pre-Registration Period (Feb. 29-Mar 28, 2024) – Only those families with children currently enrolled, children with siblings currently enrolled, or with a family member currently employed by a participating provider will be matched with their provider during this period.
  • General Family Matching Round (April & July) – families looking for a new provider are matched with a ‘just-right fit’ provider based on their top choices from a wide variety of high-quality, licensed school-based, community-based, and home-based providers.
  • Walk-In Direct Enrollment – Closer to the start of the school year, families who have yet to enroll will work directly with a provider of choice to enroll as space allows.
  • Students with an IEP (Year Round) – children with Individualized Education Programs (IEPs) are supported through direct application, registration, and enrollment through their Administrative Unit (AU).

Steps to Apply for UPK or Change Programs: 2023-24 School Year

For the remainder of this school year, families who want to apply for UPK or change preschool programs should follow the below steps for direct enrollment:

  1. Search for participating providers in the Universal Preschool Portal.
  2. Contact the providers that meet your needs to confirm a seat is available, register, and enroll in their program.
  3. Work with the chosen provider to complete an application in the Universal Preschool Portal. You will select the provider you enrolled with to ensure funding is in place before attending school.
  4. Providers should follow the instructions below to complete a Direct Placement.
  5. Families can begin care with their provider the same day they complete enrollment.
  6. Providers will need to complete the Enrollment Form in order to receiving funding for the direct placement.

Questions? Contact Triad Bright Futures UPK Help Desk

UPK Provider Support Sessions

Wednesdays, 1-2pm: March 20, April 17 and May 15.

Fridays, 1-2pm: March 8, April 5 and May 3.

This is your chance to get to know your LCO team and other providers in our catchment area. We will provide the latest UPK updates and timelines from CDEC and guide you through the provider registration process.

Check this page for any changes to the schedule.

Slide decks for 2024 sessions. The link to the recording is at the end of the slides:

UPK Help Desk

The Triad Bright Futures Help Desk can help providers to navigate the UPK portal, assist with reviewing rosters, and make requests to CDEC for seat adjustments.

The fastest way to get support is to submit an online ticket.

Submit a Ticket

Need help with submitting a ticket? Here are how-to documents to guide you through it: 

If you cannot submit a ticket, you can email upk@triadbrightfutures.org or call 720-449-7960.

Question about provider payments?

Please email coupkpayments@metrixiq.com or submit a ticket to the Payments Help Desk.

Have a direct placement request?

Providers, if you have a direct placement request, please submit a ticket rather than email the Help Desk.

From the drop-down menu, select “Child Care Provider” or “School District” for Category. Then select “Walk-in Enrollment” for Question Type. Please include the family’s email in address in your request to facilitate open communication and expedite the process.

Please allow 24-48 hours for our Help Desk team to respond and refer to this resource for additional information about walk-in placements.